ABOUT US
Ananda Fernando
Ananda Fernando has been facilitating programmes for over 30 years covering a large spectrum of organisations, after initiating the career at Airlanka, which was for 18 long years and then moving into highly diversified fields. His experience includes offering services to organisations in India & Maldives other than the Sri Lankan corporate and public sector organisations.
He obtained his MBA from Mahathama Gandhi University – India and is qualified in variety of fields including Business Management, Personality Development & Youth Development, HR Development (specialised in Training & Development), Quality Management, Marketing & Sales (specialised in Customer Service), Call Centre Management, Chamber Management, Peace Building and Conflict Sensitivity, Entrepreneur Development, Hair & Beauty etc. by international
Ananda Fernando is a certified trainer by,
- Development Dimensions International - USA
- International Air-transport Association - Geneva - Switzerland
- Training Team - Singapore
- Southern Swedish Chamber of Commerce - Sweden
- Mercuri International – India
- Airlanka – Sri Lanka
- NIBM – Sri Lanka
- CHA – Sri Lanka
Over the years he has extended his services through various partner organisations, such as Airlanka Centre for Training, IAA – Sri Lankan Airlines, MIMT – MAS Holdings, Image Consultants, Green Life Adventures, 4ever skin naturals, Chalmway Academy, US AID, CHA, Jaycees, Lions Club, Leos etc. in addition to many organisations he served directly.
Further to functioning as a trainer / facilitator; he has gained all-encompassing experience in the corporate world holding positions such as Executive Trainer – Customer Services & Training Administration – Airlanka, Manager HR & Customer Services – Hutchison Telecom, Head of Operations – Trans-global Holidays, Manager Marketing, Training & Consultancy – District Chamber of Commerce, Hambantota, General Manager Training & Development – 4ever Skin Naturals, Director Project Planning, Training & Development – YES Foundation, Director – Image Consultants, Project Director – Project ICAN and CEO – SRM Lanka.
Professional Background
Professional qualifications and training obtained
International Institutes / Organisations
- Mahathama Gandhi University, India – MBA
- IATA Geneva, Switzerland – Diploma in Airport Passenger Handling, Professional Skills for Instructors
- Orange, UK – Effective Advertising, Call Centre Management
- Hutchison Telecom, Australia – Management Competencies Development, Call Centre Management
- Hutchison Telecom, India – Customer Service Management, Cellular Marketing
- Hutchison Telecom, Hong Kong – Strategic Finance Management
- John Stephen Inc., Canada – Customer Service (in Sri Lanka)
- Gordon V Killen Associates – Canada – Management Skills, Oral Presentation Skills (in Sri Lanka)
- Swedish Chamber of Commerce – Sweden – Chamber Management, Marketing Management, Corporate Planning & Financial Management. (in Sri Lanka)
Local Institutes / Organisations
- University of Moratuwa – Mechanical Engineering
- Open University of Sri Lanka – Diploma in Management
- Sri Lanka Institute of Standards (SLSI) – Total Quality Management
- LBS – Diploma in Human Resource Management (UK)
- LBS – Diploma in Business Management (UK)
- Colombo International Nautical & Engineering College - Maritime Campus – Internal Quality Auditing
- British council – Business English
- National Institute of Business Management – Training Methodology, Executive Development for Junior Managers, Executive Leadership, Supervisory Skills
- SIDA – Effective Advertising, Participant selection for training
- Toast Masters – Public Speaking Skills
- Late Dr. Upali Mahanama – Public Speaking
Programmes presented by Ananda Fernando in print and electronic media
Electronic
- Rupawahini – Employee Motivation
- ITN – Dining Etiquette, Facing Interviews
- Derana - Personality Enhancement
- Tharunaya – Personality development articles for six months (Sinhala)
- Tharunaya – Learn English
Testimonials
Congratulations Ananda!
You truly are a standout trainer because of your sheer dedication to your programmes of par excellence and of course to your trainees. My mind goes back to early 90s where I myself was one of your trainees at AirLanka Training Centre, who then commended your extra ordinary training capability.
Later during my tenure at SriLankan Airlines as the Training Manager and Manager Learning & Development, did not have any hesitation to include you in the training faculty as a Soft Skills and a Language trainer where I always got above 95% positive feedback on your training delivery, methodology and programme content.
Today as the Senior Manager Human Resource & Administration of SriLankan catering, I have been fortunate to engage you in my training assignments and you have proven that you are an excellent practitioner who has strong interpersonal skills and creativity. Our training feedback records testify that your innovative & unique programmes have immensely helped developing people capabilities.
I wish to state that you will be one of those who will continue to work with us in the future too!
Good Luck!
Chinthaka Kulatilleke
Manager Human Resources and Administration
Sri Lankan Catering.
STIC Travels pvt. Ltd.
Hotel Imperial,
Janpath,
New Delhi-110001
India
Mr. Eugene Stephen,
Sales Manager,
Air Lanka Ltd.
New Delhi.
Dear Mr. Eugene,
Thank you very much for bringing in Mr. A. Fernando for training our staff in Customer Relation Services. I am sure our staff must have benefited from the same, and will be able to utilize, this knowledge gained, for handling the customers in future. Personally, I was quite impressed by Mr. Fernando’s simple method of teaching, drawing examples from personal experiences of the staff, which must have made them realize the importance of proper customer handling from their end.
Please convey our sincere appreciation and thanks to Mr. Fernando. It was a pleasure having him teach our staff.
Best regards,
Sincerely yours,
G. GOYAL Mrs.
Managing Director
Wellawatte Jaycees
The Excellent Secretary
I write to thank you for devoting time and effort to contribute to the success of the above seminar which was organized by us.
I am thankful to you specially for making a well balanced presentation of theory and practical which, I am sure, the participants would have found very useful in their day to day secretarial function.
I thank you, once again, for your invaluable contribution.
Your cordially,
Jc Shakil Hussain
Project Chairman.